Dunkin’s Diamonds is a famous chain of jewelry stores that provide their customers with high end, fashionable diamonds and other jewelries. They are one of the top jewelry stores in Ohio and Florida!
Background & Problem
They have a loyal and highly engaged customer base that visit their physical locations. They are expanding into selling jewelleries online. A considerable cohort of online customers were leaving the website after browsing multiple products and/or adding to cart due to various reasons. Some visitors were turned off by specialized discounts available in physical stores and none online. Others were looking to buy multiple items but were not getting enough incentives to do so.
To cut down the leakage in the funnel and boost the conversion, Dunkin’s Diamonds used CausalFunnel’s intent prediction technology for the anonymous visitors. CausalFunnel’s technology analyzes all the visitor’s behavior on the website and provides real-time information when a high buying intent visitor is browsing. Not only that, the technology allows automatic targeting of these high buying intent visitors with unique offers while the visitor is browsing to drive up sales. The teams worked together to come up with incentives for the two prominent personas that were high on abandonment – i) Specialized offers on specific products, and ii) discount on multiple items purchase.
CausalFunnel’s intent prediction with timely nudges targeting the two personas increased the number of orders by 200%!